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Tamara Help Center
Merchant
Merchant
Signing Up as Partner
How can I sign up as a partner?
Why is my store rejected?
How long does it take to hear back about my application?
What are the accepted application documents?
Orders Inquiries
How do I partially refund or cancel an order?
How long does it take for the customer to receive their refund?
Why are my customers getting rejected?
Payments and Invoices
Where can I find my invoices?
Why haven't I received my payment?
What is the difference between the settlement invoice and the tax invoice?
When should I expect to get paid?
What happens if the customer doesn't pay?
Marketing
How can my store be added to the website’s and app’s directory?
Where can I find marketing assets to use?
How can I collaborate with Tamara for a marketing campaign?
Partner Portal
How can I reset my password?
Why am I not receiving any emails from the portal?
Why am I receiving an error when I try to change the order status of an order?
Integration
Why isn't Tamara payment option showing up on my store's checkout?
Where can I find information about integrating my website with Tamara?
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