Merchant

Signing Up as Partner

• How can I sign up as a partner?
• Why is my store rejected?
• How long does it take to hear back about my application?
• What are the accepted application documents?

Orders Inquiries

• How do I partially refund or cancel an order?
• How long does it take for the customer to receive their refund?
• Why are my customers getting rejected?

Payments and Invoices

• Where can I find my invoices?
• Why haven't I received my payment?
• What is the difference between the settlement invoice and the tax invoice?
• When should I expect to get paid?
• What happens if the customer doesn't pay?

Marketing

• How can my store be added to the website’s and app’s directory?
• Where can I find marketing assets to use?
• How can I collaborate with Tamara for a marketing campaign?

Partner Portal

• How can I reset my password?
• Why am I not receiving any emails from the portal?
• Why am I receiving an error when I try to change the order status of an order?

Integration

• Why isn't Tamara payment option showing up on my store's checkout?
• Where can I find information about integrating my website with Tamara?