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  1. Tamara Help Center
  2. Merchant

Merchant

Signing Up as Partner

  • How can I sign up as a partner?
  • Why is my store rejected?
  • How long does it take to hear back about my application?
  • What are the accepted application documents?

Orders Inquiries

  • How do I partially refund or cancel an order?
  • How long does it take for the customer to receive their refund?
  • Why are my customers getting rejected?

Payments and Invoices

  • Where can I find my invoices?
  • Why haven't I received my payment?
  • What is the difference between the settlement invoice and the tax invoice?
  • When should I expect to get paid?
  • What happens if the customer doesn't pay?

Marketing

  • How can my store be added to the website’s and app’s directory?
  • Where can I find marketing assets to use?
  • How can I collaborate with Tamara for a marketing campaign?

Partner Portal

  • How can I reset my password?
  • Why am I not receiving any emails from the portal?
  • Why am I receiving an error when I try to change the order status of an order?

Integration

  • Why isn't Tamara payment option showing up on my store's checkout?
  • Where can I find information about integrating my website with Tamara?
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Tamara is permitted by the Saudi Central Bank to test its innovative products under the Regulatory Sandbox.

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