Skip to main content
Tamara Help Center Help Center home page  |  Help center
Tamara Help Center Help Center home page  |  Help center
  • How it works
  • Farah Program
  • Shop
  • For Business
  •   |  
  • العربية
  • Sign in
العربية
  • Tamara
  • Sign in
  • About us
  • Careers
  • Shop
  • How it works
  • Store directory
  • Farah Program
  • For Business
  • Partners
  • Merchant Log in
  1. Tamara Help Center
  2. Customer

Customer

Tamara

  • What is Tamara?
  • Where can I use Tamara?

Account

  • How can I sign up?
  • How can I complete my ID verification?
  • How can I change my phone number?
  • How can I add/remove a card in my account?
  • Can I create more than one Tamara account?

Payments

  • How do I make a payment?
  • Can I pay only a part of my payment?
  • What happens if I don't pay?
  • Why was my payment rejected?
  • What are the different payment methods I can use?

Refunds / Returns

  • Where is my refund?
  • Why am I being charged for an order that I returned/canceled?

Farah

  • Can I redeem a discount code from the store and my Farhah discount simultaneously?
  • What happens if I return an item from my discounted order?
  • For discount Farhahs, is there a limit to the discount amount I can get per order?
  • Do Farhahs ever expire?
  • Is there a limit to the number of Farhahs I can collect?
  • Who can benefit from Tamara’s Farah Program?
See all 9 articles

Orders Issues

  • Why was my order declined?
  • How can I track my order?
  • Why can't I find Tamara option/one of Tamara's options?
  • What are Tamara’s maximum/minimum purchase limits?
  • Can I make another purchase while I have a pending order?

Information about SIMAH

  • Updating the SIMAH Report
  • Information Exchange with SIMAH
logo

Tamara is permitted by the Saudi Central Bank to test its innovative products under the Regulatory Sandbox.

العربية
Tamara
  • About us
  • Case Studies
  • Careers
  • Shariyah compliance
  • Vulnerability Disclosure
Shop
  • How it works
  • Farah Program
  • Store directory
For Business
  • Partners
  • Merchant Log in
  • Merchant Kit
Support
  • Help center
Get the app
QR
Available in
  • Saudi Arabia
  • United Arab Emirates
  • Kuwait
© 2022 Tamara. All Rights Reserved Privacy Policy  |  Terms & Conditions

Follow us

  • facebook
  • twitter
  • linkedin
  • instagram
  • tiktok
Powered by Zendesk