Customer

Tamara

• What is Tamara?
• Where can I use Tamara?

Account

• How can I sign up?
• How can I complete my ID verification?
• How can I change my phone number?
• How can I add/remove a card in my account?
• Can I create more than one Tamara account?

Payments

• How do I make a payment?
• Can I pay only a part of my payment?
• What happens if I don't pay?
• Why was my payment rejected?
• What are the different method I can pay with?

Refunds / Returns

• Where is my refund?
• Why am I being charged for an order that I returned/canceled?

Orders Issues

• I had an issue with Tamara's application on National Day
• Why was my order declined?
• How can I track my order?
• Why can't I find Tamara option/one of Tamara's options?
• What are Tamara’s maximum/minimum purchase limits?
• Can I make another purchase while I have a pending order?