Merchant Service Fee
Tamara Wallet
Protection & Security
Tamara
Account
- What should I do if I forget my passcode?
- How can I complete my ID verification?
- How can I sign up?
- I’m experiencing difficulties when using the Tamara app. What should I do?
- How can I change my phone number?
- How can I add/remove a card in my account?
Payments
- I was charged for an order I didn’t place.
- Pay in Full Cashback
- Why was I auto-charged for my payment
- Pay in Full
- Can I postpone a pending due payment?
- Can I change when my payments are due?
Refunds / Returns
Farah
- What is a Farhah?
- Can I use my Farah discount alongside a store offer?
- What happens if I use a Farah discount and then I return or cancel the order?
- Are there limits applied to Farah discounts?
- Do Farhah discounts ever expire?
- How many Farah discounts can I collect at a time?
Orders Issues
- I want to track my order status
- Where is my order?
- I have an issue with my received order
- I want to return/cancel my order
- Why was my order declined?
- How can I track my order?