Customer

Protection & Security

• Is using Tamara safe?
• How can I protect my personal details?
• How to Identify Phishing?

Tamara

• What is Tamara?
• Where can I use Tamara?

Account

• How can I sign up?
• How can I complete my ID verification?
• How can I change my phone number?
• How can I add/remove a card in my account?
• Can I create more than one Tamara account?

Payments

• How do I make a payment?
• Can I pay only a part of my payment?
• What happens if I don't pay?
• Why was my payment rejected?
• What are the different payment methods I can use?

Refunds / Returns

• Where is my refund?
• Why am I being charged for an order that I returned/canceled?

Farah

• Can I redeem a discount code from the store and my Farhah discount simultaneously?
• What happens if I return an item from my discounted order?
• For discount Farhahs, is there a limit to the discount amount I can get per order?
• Do Farhahs ever expire?
• Is there a limit to the number of Farhahs I can collect?
• Who can benefit from Tamara’s Farah Program?

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Orders Issues

• Why was my order declined?
• How can I track my order?
• Why can't I find Tamara option/one of Tamara's options?
• What are Tamara’s maximum/minimum purchase limits?
• Can I make another purchase while I have a pending order?

Information about SIMAH

• Updating the SIMAH Report
• Information Exchange with SIMAH