During the initial signing up process (in-app or in-store), you will be asked to verify your ID or when making your first purchase.
Kingdom of Saudi Arabia:
You will be asked to provide your ID number and date of birth (Hijri for Saudis, Gregorian for Residents). The verification code will be sent to the phone number registered in Absher
We cross reference information received with information from Absher. This applies to all Saudi nationals and Saudi residents.
*Verification code is sent by Elm or Raya, please don't share it with anyone
United Arab Emirates:
The ID verification will be processed after uploading a photo for the back of the ID card.
The customer should be 18 years or older, in case a valid ID was rejected please contact our customer care team through the help center.
Please note that your ID should be:
- linked with only one account
- Not expired
Still need help? Contact us.
Our team will respond shortly from 9 am to 12 AM daily.
Or via Phone
KSA: 8001240441 from 9 am to 6 pm
UAE: 80001830167 from 10 am to 7 pm