If you find yourself needing to update an expired document on your account, don't worry, we've got you covered!
Simply reach out to our dedicated support team at merchant.support@tamara.co.
Be sure to attach the valid document to your email, and our support team will take care of the rest for you.
Here are some handy tips for uploading your documents:
- Upload original valid documents: It's essential to provide us with the original, valid documents.
- Validity period: Ensure that all documents are valid for at least 30 days from the date of submission.
- Beneficiary details verification: Double-check that the beneficiary details in the IBAN/VAT certificate match the legal entity details mentioned in the Commercial Registration or the Freelance Certificate (CR/FL).
- Complete documentation: Make sure that all necessary details are clearly visible and included in the documents.
If you're unsure about which documents are accepted or need further guidance, feel free to visit this link to learn more about the accepted documents.
Need assistance? We've got you covered.
Chat with us instantly! Look for the chat icon at the bottom right of our website Partners.tamara.co or through your account on the Partner Portal.