How to raise a claim for an issue with your order?

If you're unable to reach the store regarding an issue with your order, you can easily raise a claim directly through your Tamara account.

Here’s how:

1. Log in to your Tamara account.
2. Go to My Purchases (or Transactions for Smart members).
3. Select the order you need help with.
4. On the order details page, scroll down and click on "Get help from Tamara."
5. Choose the issue you're facing with your order.
6. Fill in all required details and upload any relevant documents (e.g., receipts, photos, or communications with the store).
7. Press Submit.

Make sure to include all the necessary evidence to support your claim. Once submitted, we’ll contact the store for a thorough investigation and keep you updated on the progress.