Dispute Management Guide
Discover the ultimate solution for handling customer disputes with Tamara Disputes. Our centralized hub provides a convenient overview of incoming disputes, highlighting the ones that require your immediate attention or action.
What are Disputes?
Disputes are disagreements or conflicts that arise between parties. In the realm of customer disputes, they manifest as customer dissatisfaction, concerns, or complaints regarding products, services, billing, or any other aspect of their interaction with a business. Resolving these disputes effectively is crucial for nurturing strong customer relationships and ensuring unwavering satisfaction. Gain insight into the world of disputes and unlock the keys to harmonious resolution.
Take control of customer disputes through Tamara's advanced dispute management option on our partner portal. Gain full visibility into every raised dispute, empowering you to efficiently navigate and resolve each case.
Let’s delve into the significance of each column:
- Case ID: A unique identifier for each individual dispute, enabling easy tracking and reference,
- Status: Discover the current status of each dispute, providing value insights into its progress. For more information on various status types, refer to the below.
- Reason: Gain clarity on the specific reason behind each dispute, enabling targeted and effective resolution.
- Days Left: Stay informed about the time remaining to respond to each dispute, ensuring timely actions and swift support.
Navigating Dispute Statuses
Disputes undergo various stages in their lifecycle, each carrying important implications. Familiarize yourself with the following statuses:
- Awaiting merchant response: The customer has raised a dispute, and it awaits your timely response.
- Under review: You have responded, and the Tamara team is now reviewing the dispute.
- Closed: The dispute is resolved through a refund or by the Tamara agent.
- Canceled: The customer has canceled the dispute.
Tamara provides two primary user roles, Admin and Dispute Manager, granting them access to the dispute management tab.
Additionally, we offer the flexibility to create custom roles, allowing you to tailor permissions specifically for handling disputes.