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Tamara Help Center

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Common Questions

Tamara

What is Tamara?
Is Tamara Sharia compliant?
Where can I use Tamara?
What are processing fees?
Do all orders include Tamara processing fees?
Can the processing fee be refunded?

Tamara Smart Membership

What is Tamara Smart?
How do I sign up for Tamara Smart?
What are the benefits of Tamara SMART?
What do you mean by single monthly statements with Tamara Smart?
How do I cancel Tamara Smart!

Protection & Security

Is using Tamara safe?
How can I protect my personal details?
How to Identify Phishing?
I suspect I’m a victim of fraud. What should I do?

Account

How can I sign up?
I didn't receive the OTP from Tamara
What should I do if I forget my passcode?
How Can I Change My Phone Number?
I want to change the email on my Tamara account
How can I add/remove a card in my account?

Tamara Wallet

How do I use the credit in my Tamara wallet?
Where is my wallet refund?

Payments

How do I make a payment?
Can I complete only a part of my payment?
What are the different payment methods I can use?
Can I postpone a pending due payment?
Can I change when my payments are due?
Can I change my payment plan?

Refunds / Returns

When will I receive my refund?
Why am I being asked to make payments for a canceled order?

Orders Issues

Why was my order declined?
How can I track my order?
Where is my order?
I have an issue with my received order
I want to return/cancel my order
Order Complaint

Farah

What is a Farhah?
Can I use my Farah discount alongside a store offer?
What happens if I use a Farah discount and then I return or cancel the order?
Are there limits applied to Farah discounts?
Do Farhah discounts ever expire?
How many Farah discounts can I collect at a time?

Information about SIMAH

Updating the SIMAH Report
Information Exchange with SIMAH

Registration

How can I sign up as a Partner?
What documents do I need to apply?
How long does it take to hear back about my application?

Orders Management

Why are some orders declined for my customers?

Billing

What happens if a customer doesn't pay?
What are the settlement and tax invoices?
My VAT invoice

Account Management

I want to transfer the ownership of my Store
Adding an additional website
I want to update my store name
How to request to operate in another country
Integration with Tamara
How to Reset Your Password on the Partners Portal

Legal Guidelines

How can I update my expired documents?
How can I update my bank information?

Advertising & Promoting

Tamara Ads - Ad Campaigns
Tamara Ads - Billing & payment
Tamara Ads FAQs
Marketing collaborations with Tamara
How can I sign up for the Farah program?

Still need help?

Choose your preferred contact method and let's get you the help you need!

Chat with us

Our chatbot is here for you around the clock. Our live chat support team is here for you from 9 AM to 12 AM (KSA time).

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Email us

Feel free to reach us at support@tamara.co

Give us a call

Easily connect with our team via phone

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Saudi Arabia

8001181118 (toll free)

9 AM to 6 PM KSA time

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United Arab Emirates

600 5 TAMAR (600 5 82627) or 045425100

10 AM to 7 PM UAE time

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Kuwait

9 AM to 6 PM KW time

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Chat with us

Our chatbot is here for you around the clock. Our live chat support team is here for you from 9 AM to 12 AM (KSA time).

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Email us

Share your questions, concerns, or suggestions with us via merchant.support@tamara.co

Tamara is regulated by the Saudi Central Bank.

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